Customer Relations Representative - State Farm Agent Team Member
Full Time • Benton, KY
Responsive recruiter
Benefits:
- License reimbursement
- Disability insurance
- Life insurance
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened our agency in 2016 and have grown it into a multi-million-dollar operation. Right now, we have two team members and are looking to add two or three more to help us continue that growth. Every day, our office closes from 11:30 to 12:30 for lunch — it’s our chance to reset, meet as a team when needed, and often enjoy lunch together. We’re also active in the community, especially around local sporting events, which is a big part of our identity.
I opened our agency in 2016 and have grown it into a multi-million-dollar operation. Right now, we have two team members and are looking to add two or three more to help us continue that growth. Every day, our office closes from 11:30 to 12:30 for lunch — it’s our chance to reset, meet as a team when needed, and often enjoy lunch together. We’re also active in the community, especially around local sporting events, which is a big part of our identity.
The biggest perk we offer is our atmosphere. I believe that if you take care of people, they’ll take care of you. I keep flexibility, mental health, and family at the forefront because I know insurance isn’t a physically demanding job, but it’s mentally demanding. I grew up low income, worked my way up, and built everything through unmatched drive and dedication. We’re constantly involved with the school system, local sports, and our church. If there’s an opportunity to serve in a way that aligns with who we are, we’re there.
Our culture is built on trust, systems, and positivity. I want people who are coachable, can follow processes, and bring good energy into the office. People stay with us because they like and trust us — and we apply that same standard to how we work together. It’s a “big business in a small business feel,” where we care about each other and want the best for the team.
We do things the right way, even when it’s harder. In a world that often cuts corners, we stay true to our values. We’re a small-town agency with an open-door policy for our community, which creates both pride and opportunity. If you’re looking for a place where your work matters, where culture is built on trust and heart, this could be the perfect fit for you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Richard Reed - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain client records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Strong communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $55,000.00 - $65,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Richard Reed - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Richard Reed - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Benton, KY.
- Our office is open Monday - Friday 9AM - 5PM.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- Our agency has received awards including: Ambassador Travel, Legion of Honor, and New Agent Program Qualifier
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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